Responsible Gaming
Gaming Should Be Entertainment
At Royal Reels Casino, we believe that online gaming should be an enjoyable form of entertainment only. It is never a way to make money or solve financial problems. Please gamble responsibly and only spend what you can afford to lose.
Age Verification
Royal Reels Casino is strictly for users aged 18 years and over (or the legal gambling age in your jurisdiction). If you are under the legal age to gamble in New Zealand, you are not permitted to use our platform. We take age verification seriously and reserve the right to request proof of identity at any time.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Chasing losses — Trying to win back money you've lost by gambling more
- Hiding gambling activity — Being secretive about how much you gamble or spend
- Increasing stakes — Needing to gamble with larger amounts to feel the same excitement
- Loss of control — Being unable to stop gambling or stick to time/money limits
- Neglecting responsibilities — Missing work, school, or family obligations due to gambling
- Borrowing to gamble — Using credit, loans, or borrowed money to fund gambling
- Mood changes — Feeling anxious, irritable, or depressed when not gambling
- Relationship problems — Gambling causing conflict with family or friends
- Financial difficulties — Struggling to pay bills or debts due to gambling expenses
- Lying about gambling — Deceiving others about the amount of time or money spent
Self-Help Tools & Responsible Gaming Features
Royal Reels Casino provides several tools to help you maintain control of your gaming:
- Deposit Limits — Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits — Set a maximum amount you're willing to lose in a given timeframe
- Time-Out/Reality Checks — Take breaks from gaming with reminder notifications about how long you've been playing and how much you've spent
- Self-Exclusion — Temporarily or permanently exclude yourself from your account if you need a break from gambling
- Account Closure — Close your account permanently if you wish to stop gambling entirely
We encourage you to use these tools to maintain healthy gaming habits. Contact our customer support team to activate any of these features.
Support Organizations in New Zealand & Beyond
If you are struggling with problem gambling, please reach out to one of these organizations:
New Zealand
- Gambling Helpline (NZ) — Free, confidential support available 24/7
Phone: 0800 654 655
Website: www.gamblinghelpline.co.nz - Problem Gambling Foundation (NZ)
Website: www.pgf.nz
International Support Services
- Australia: Gambling Help Online — www.gamblinghelponline.org.au
- United Kingdom: GamCare — www.gamcare.org.uk | GamStop — www.gamstop.co.uk
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org
All of these organizations offer free, confidential support and can provide resources tailored to your needs.
If You Need Help
Don't hesitate to seek support. Problem gambling is a treatable condition, and help is available. Whether you're in New Zealand or anywhere else in the world, the organizations listed above are ready to assist you with professional advice and support services.
If you or someone you know is experiencing gambling-related problems, please contact the Gambling Helpline (NZ) at 0800 654 655 or visit www.gamblinghelpline.co.nz.